PUBLIC SERVICE INNOVATION IN IMPROVING SOCIAL WELFARE

Public Service

Abstract

This research reveals that public service innovations that are comprehensively designed and effectively implemented have a significant capacity to drive positive transformations to people's social welfare. This study, which focuses on Watampone City, shows how innovative programmes such as the Integrated KTP and the Social Assistance Information System, have made a real impact in improving the quality of life of the community. The findings show that these innovations have not only improved access to and quality of public services, but have also had a wider impact by strengthening people's trust in local government. The Integrated KTP programme, for example, has effectively cut bureaucracy and improved the efficiency of the KTP application process, which had previously been a common complaint. This ease of access has a direct impact on increasing community participation in various programmes and other public services. On the other hand, the Social Assistance Information System comes as a solution to the problem of social assistance distribution that is often not on target. Through an integrated and transparent system, assistance can be channelled more accurately to people in need. As a result, this programme not only increases the effectiveness of aid distribution, but also builds public trust in the management of social assistance programmes by local governments.